Growth is a good problem to have until the work outgrows the systems holding it together. A law firm adds new matters but intake lives in email. A therapy clinic hires more clinicians but onboarding changes each time. A wellness organization expands services but no one is sure who owns follow-up. A professional service firm has a CRM, yet the team still tracks key details in spreadsheets. These are not isolated “staff problems.” They are often operations problems. Business op
